Is there a specific Tirreno offer for NGOs?
If you are an NGO and need to use Tirreno, please contact us. You will receive free support for installation and additional benefits.
Is Tirreno GDPR compliant?
Cybersecurity is a legal basis for processing data under the GDPR. When the Tirreno system is used for fraud detection or cybersecurity purposes, user consent is generally not required in most cases. However, any use outside of fraud detection must comply with GDPR user consent rules. Additionally, your legal team should determine whether any user notification is required.
Where should Tirreno be installed to function effectively?
Tirreno works best if the server-side code is installed and runs for every logged-in user event on every page of your web application or online platform.
Why is server-side event collection preferred over browser-based methods?
Only server-side event collection is reliable because browser data can't be trusted due to potential vulnerabilities like client-side manipulation. The whole process remains invisible to the user.
What data do I need to enrich, and how does this affect system operation?
We designed Tirreno as a universal system that adjusts to your needs. For example, if you only monitor internal user activity, you can choose to enrich only IP information. In this case, only rules related to user behavior, IP location, and privacy (such as VPN or datacenter connections) will be used to calculate the trust score.
Do you count user events or enrichment requests?
We count only the enrichment requests you use. For example, if you setup Tirreno for internal web application analytics and choose to use only IP enrichment, even if you have 1,000 events from the same user, we will only count the API requests for enriching IP addresses unique to this user. If those 1,000 events resulted from only 2 unique IP addresses, we would only count 2 requests for IP enrichment as API usage.
How is API usage measured?
Customers are billed monthly based on the number of API enrichment requests made during the billing period. Each successful enrichment response from Tirreno's APIs—whether for an email, domain, IP, or phone — counts as a separate request.
How can I keep an eye on my request volumes?
Tirreno console provides a real-time view of your API usage.
Do unused API requests roll over to the next month?
No, unused API requests do not roll over. Your API request count resets at the beginning of each billing cycle.
What happens when I exceed the enrichments included in my plan?
When you make more enrichment requests than what’s included in your plan, we will notify you and propose upgrading your plan so you can continue using the service without interruption.
Is there a minimum subscription period?
No, there is no minimum subscription period. You can cancel at any time. Your plan will remain active until the end of the current billing cycle.
How can I manage or cancel my subscription?
You can cancel or modify your subscription at paddle.net, our official payment system provider’s website. Verify your email address and follow the instructions provided by the platform. Once your subscription is canceled or modified, you’ll receive a confirmation from Paddle on our behalf. Note that all monthly subscriptions renew automatically.
Does Tirreno provide KYC or ID verification?
Tirreno does not provide KYC or ID document verification, but it can contribute to filtering out fraudulent users prior to engaging in the more invasive and costly ID or KYC checks.
Do you provide support for setting up and integrating your APIs?
Support for the setup and integration of our APIs is offered only with our Enterprise plan. This includes tailored assistance to ensure a seamless integration process that aligns with your technical infrastructure.
How to keep modified code private?
The Tirreno Enterprise License allows you to modify the code while keeping your intellectual property private.
What types of payment do you accept?
We accept all major credit cards. For Enterprise plans, we can also arrange invoice payments.
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