Is Tirreno GDPR compliant?

Fraud prevention is a legal basis for processing data under the GDPR. When the Tirreno system is used for fraud detection purposes, no user consent is required. Any use outside of fraud detection needs to comply with GDPR user consent rules.

Where is Tirreno data stored?

We use a certified datacenter in Geneva, Switzerland. For enterprise customers we can set up servers in additional locations or set up Tirreno on your premises.

How many requests do I need?

Tirreno works best if the server-side library is installed and runs for every logged-in user event on every page of your website or platform.

Why is server-side event collection preferred over browser-based methods?

Only server-side event collection is reliable because browser data can't be trusted due to potential vulnerabilities like client-side manipulation. The whole process remains invisible to the user by applying behind-the-scenes technology to investigate and authenticate users in real time.

Does Tirreno provide KYC or ID verification?

Tirreno does not provide KYC or ID document verification, but it can contribute to filtering out fraudulent users prior to engaging in the more invasive and costly ID or KYC checks.

How is API usage measured?

Customers are billed monthly based on API requests made over the billing period. Each successful request your application sends to any of Tirreno's APIs counts as one request. Our dashboard provides a real-time view of your usage.

What happens if I exceed my API request limit on the Demo Plan?

If you exceed your API request limit on the Demo plan, your access to the API will be temporarily suspended until the next billing cycle begins. To avoid disruption, consider upgrading to a Cloud plan.

Do unused API requests roll over to the next month?

No, unused API requests do not roll over. Your API request count resets at the beginning of each billing cycle.

Do you provide support for setting up and integrating your APIs?

Support for the setup and integration of our APIs is offered only with our On-premises plan. This includes tailored assistance to ensure a seamless integration process that aligns with your technical infrastructure.

What is your cancellation policy?

You can cancel your subscription at any time. Your plan will remain active until the end of the current billing cycle.

What types of payment do you accept?

We accept all major credit cards. For On-premises plans, we can also arrange invoice payments.